Graffiq

What you need to know about working with us

Thank you for choosing Graffiq as your web services provider/designer. Please take a few moments to read through our terms and conditions of business. It will help you understand how we can work together best on your first project and future projects.

Graffiq - Terms and conditions of business

These are the terms and conditions of business for the ‘Service Provider’, Graffiq, whose business address is Marlowe Innovation Centre, Marlowe Way, Ramsgate, Kent . CT12 6FA, email design@graffiq.com.

Your authorisation to proceed with a project or assignment is deemed as your complete acceptance of these terms and conditions.

These terms of business shall remain in force at all times when working with Graffiq.

Working hours

Normal working hours are 9am to 5pm Monday to Friday, excluding Bank Holidays.

Service location

Work is carried out at the business premises.  Work may also take place remotely including at the owner’s residence.

Work undertaken

Graffiq services include website design, design for print and web use, website support, website maintenance care plans, website hosting, email hosting and domain management services. Graffiq reserves the right to refuse to undertake any website project or assignment, if it considers the project to be inappropriate by any means, or will damage the reputation of Graffiq.

Ownership of property and intellectual property

All property you provide to Graffiq for the purposes of completing a project, remains your property and will be returned to you on completion of the project.

All design work carried out by Graffiq remains the intellectual property of Graffiq  until all related invoices are paid in full.

Graffiq does not accept responsibility for the end use of any documentation or images produced or edited on your behalf including use of images, artwork or intellectual property provided by you for use on a project. You must agree to respect copyright laws with relation to others intellectual property rights.

Web Hosting

Web hosting is provided through FVS Hosting/NetNerds, virtual shared or business hosting packages. They are a reliable provider who we’ve worked with for many years. Their servers are UK based, provide 24/7 support and offer a guaranteed uptime of 99.9%. As your hosting arranger, Graffiq cannot accept any liability for unavailability, malfunction or interruption of their services and cannot recompense you of any losses caused by a service outage but will contact their support team and liaise with them until any outage is resolved. If we believe that any content or activity on your website does not adhere to the hosting company’s terms and conditions, we reserve the right to terminate or suspend your website/email hosting package with immediate effect. If you require a copy of the FVS hosting agreement this will be provided upon request.

Domain registration and management

Upon request, Graffiq will register your chosen domain name. We will manage the domain, appropriate records and renewals on your behalf. A copy of the domain agent’s terms of registration will be provided to you on request. It is the Client’s responsibility to ensure that the domain records are kept up to date with any changes including name changes, address and contact details. You’ll need to ensure that Graffiq are kept up to date with your correct contact details, as we both have a responsibility to do so to the domain registrar. You will be invoiced for all domain name renewals in advance of it becoming due to the domain agent, unless this is included as part of your monthly website hosting and care plan. If payment isn’t received by the expiry date, your domain name will not be renewed and you risk losing it permanently as it will eventually become available for public release.

Travel expenses

Any travel expenses incurred by Graffiq whilst on assignment for the Service User will be invoiced accordingly at a rate of £0.45p per mile. This includes travelling to and from the client’s office or agreed meeting place, to collect or deliver work, or to the client’s office to work on site.

Additional expenses

Any expenses incurred by Graffiq in relation to a project will be charged at the relevant amount and invoiced accordingly. This includes printing, postage or any other materials required in order to complete a project to the client’s specification.

Deposits & Payments

An invoice will be issued before commencement of any project.  This invoice should be paid in full as per the payment terms on the invoice in order for the project to go ahead.  On payment of invoice, your project will be started or scheduled in for a future date as agreed between both parties.

Payment

All invoices are payable by the due date stated on the invoice. This is usually 7 days from the date of invoice.

Preferred payment method is via automated bank transfer using the bank details provided on the invoice. Cheques are not accepted. Please do not send cash payments through the post as Graffiq cannot accept responsibility for non-receipt of any payments.  As of 22nd April 2020, credit card payments are now accepted, this is made available by via Wave Payments and Stripe.  An administration processing fee may be charged in some cases.

Graffiq is not currently VAT registered and does not charge VAT on invoices.

Late payment/non-payment

If payment is not received within the above terms, one reminder will be sent.

If a payment is more than 14 days late, statutory interest will be applied. Statutory interest is equal to 8% plus the Bank of England base rate for business to business transactions. A new invoice will be issued including the statutory interest.

If you are experiencing payment difficulties, please contact accounts@graffiq.com immediately to see what options are available you.

Confidentiality & Non Disclosure

All projects undertaken by Graffiq are treated as confidential except where end use of the work is available in the public domain. Once in the public domain (such as websites or printed marketing material), then it may be used as part of the Graffiq business portfolio and brief details made available on the website graffiq.com. If you do not wish your project details to be used as part of the business portfolio, please notify us in writing on completion of your project or at any time beforehand.

Should you, the Client have your own confidentiality agreement, or non-disclosure agreement, please provide a copy of this for us to review and sign.

Proof reading, errors and print proofs

Graffiq always endeavours to provide a high standard of work.  However, we are human, mistakes may occasionally happen.  For this reason, we ask that you check and sign off all work where accuracy is important before signing it off and within a period of no later than 7 days from receipt of the completed project. Final proof reading remains the responsibility of the you, the client. In the event of an error being found, please notify us immediately and we will rectify the mistake as soon as reasonably possible and free of charge if this is within 7 days from handover of the work. If we do not hear from you with 7 days from receipt of the completed work or a project going live, we will regard the project as being signed off.

Where a print proof is issued prior to a print job being carried out, it is essential that this is checked carefully and completely before providing your authorisation to print. Once the print job has been ordered, it cannot be modified, and any reprints will incur further costs which will be invoiced to you.

Anti-virus disclaimer

We are all at risk of obtaining software viruses on our computers when interacting online. Graffiq will always ensure that up to date anti-virus software is in operation on computer equipment and we ask the same of you, the Client.

Graffiq accepts no liability for any damaged caused by viruses, corrupt files sent or received through transmission of files or any other means, or for damage caused by malicious software to your website.

Changes to these terms and conditions of business

Graffiq may from time to time review and update these terms of business. If we do update them, we will republish them on our website at https://graffiq.com/terms-of-business.   For any significant changes, we will notify you by email at the email address we have on record for you giving you at least 7 days’ notice of the change.

Privacy Policy

These terms and conditions should be read in conjunction with our Privacy Policy which can be found on our website at https://graffiq.com/privacy.